The Loan Collection Office is responsible for the loan collection process, working closely with our contracted loan servicer, .
- Assist students with questions about their loan repayment options after graduating from SDSU.
- Ensure the accuracy and safe keeping of promissory notes and confidential information.
- Manage loan accounts and prepare federal and state reports.
How can we help you?
Read more about your terms/regulations for each type of loan:
Perkins Loan Nursing Loan Nurse Faculty Loan Health Professions Loan
Mission
The mission of the Loan Collection Office, a subdivision of Finance and Budget, is to oversee the billing and collection in conjunction with our contracted loan servicer, Heartland ECSI.
Vision
The Loan Collection Office will provide services in an efficient and courteous manner to our individual borrowers.
Values
We are committed to satisfy our borrower's needs. We will respond to all requests with courteous and prompt service. We will create an office atmosphere that is respectful, ethical, friendly and most importantly, service oriented.
Goals
- Build student loan records in a timely fashion.
- Insure Ensure the accuracy and maintain the safe keeping of the original promissory notes.
- Provide accurate and timely billing information.
- Conduct exit interviews, process deferment and cancellation requests.
- Maintain and balance individual loan accounts and activity accounts.
- Prepare federal and state reports.
- Working together to create a positive work environment.